{"store":{"baseInfo":{"podcastTitle":"הכוח של חווית לקוח","slug":"kerenshaked","podcastDescription":"קרן שקד, מוסמכת בינלאומית בחווית לקוח, וטל זייברט, מומחה חווית לקוח, יעזרו לכם לנווט בהצלחה את דרככם בעולם חוויית הלקוח, כדי שתפיקו את הערך הגבוה ביותר מאסטרטגית מיקוד בלקוח.\nאם אתם רוצים להפוך את הלקוחות שלכם למעריצים ושגרירים ואם אתם רוצים לראות תוצאות עיסקיות שייצרו תועלת ללקוחות שלכם, לעובדים ולארגון, הפודקאסט הזה בשבילכם. \n \nהאזנה נעימה!\n\nAbout your hosts:\n\nKeren Shaked is managing the CX Division at AKT, a global consulting and technology implementation firm. She is a Certified Customer Experience Professional (CCXP) and is practicing the domain for over 10 years.\n\nTal Zaibert is a CX specialist at SAP, the leading provider of CX technologies. Tal has a strong background in e-commerce and marketing automation tools.","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/13957741/podcastE.jpg","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/13957741/podcastE_1200x628.jpg?s=295c4ed34df807d28a1e821251f539f1&e=jpg","podcastUrl":"https://kerenshaked.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/kerenshaked/feed.xml","theme":"elegant","podcastDeepLink":"https://www.podbean.com/pu/pbblog-f2aje-d4fa6d","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":45,"gmtAdjustment":"GMT+03:00","useDaylightTime":0,"value":3,"text":"(GMT+03:00) Kuwait, Riyadh, Baghdad","daylightStartTime":"Second Sunday Of March +2 Hours","daylightEndTime":"First Sunday Of November +2 Hours","timezone":null},"podcastDownloads":null,"totalEpisodes":15,"showComments":true,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":true,"author":"kerenshaked","engagementStatsBaseUrl":null,"shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-f2aje-d4fa6d-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Apple Podcasts","link":"https://podcasts.apple.com/us/podcast/הכח-של-חווית-לקוח/id1616181128","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/apple-podcast.png","title":null},{"name":"Podbean App","link":"https://r4j68.app.goo.gl/?link=https%3A%2F%2Fkerenshaked.podbean.com%3Faction%3DopenPodcast%26podcastId%3Dpbblog13957741%26podcastIdTag%3Df2aje&dfl=https%3A%2F%2Fkerenshaked.podbean.com&utm_campaign=pb_web&utm_source=podbean_web&utm_medium=dlink&imv=670&amv=530&isi=973361050&ibi=com.podbean.app.podcast&ipbi=com.podbean.app.podcast&apn=com.podbean.app.podcast","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/0yi2qIDYK22vn9nqdP6CWI","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"light"},{"id":"Font","val":"Avenir"},{"id":"SecondaryFont","val":"Avenir"},{"id":"PlayerColor","val":"#8fc31f"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"show"},{"id":"Favicon","val":null},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

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בהשתתפות מיכל יונג, יועצת מומחית ב- AKT שמובילה את היעוץ לחווית העובד

דיברנו על מהי חווית עובד, למה היא חשובה לארגונים, איך מודדים אותה ומהו הקשר בינה לבין חווית לקוח

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בהשתתפות מיכל יונג, יועצת מומחית ב- AKT שמובילה את היעוץ לחווית העובד

דיברנו על מהי חווית עובד, למה היא חשובה לארגונים, איך מודדים אותה ומהו הקשר בינה לבין חווית לקוח

הקשר בין חווית לחווית עובד - עם מיכל יונג

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